Privacy Policy

Last updated: May 7, 2026

This Privacy Policy describes how Mold Support Now ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our website and services at moldsupportnow.com and related applications.

1. Information We Collect

Account Information

We collect basic account information including:

  • Name
  • Email address
  • Phone number
  • Address
  • Plan type and subscription details

Google User Data (OAuth Integration)

When you choose to sign in with Google, we access the following information from your Google account through Google's OAuth service:

  • Email address
  • Name (display name)

Usage Data

We collect information about how you use our platform, including:

  • Pages visited
  • Features accessed
  • Time spent on the platform
  • Educational content viewed

2. How We Use Your Information

General Use

Information is used to:

  • Operate, maintain, and improve our platform
  • Authenticate users and manage accounts
  • Provide customer support
  • Process payments and subscriptions
  • Send transactional emails and communications
  • Personalize your experience

Google User Data Usage

Google user data (email and name) is used solely for:

  • User authentication and account creation
  • Account management and personalization
  • Communication regarding your account and services
  • Providing access to educational content and resources

We do not use Google user data for marketing purposes or share it with third parties for advertising.

3. Third Parties and Data Sharing

We may share your information with trusted third-party service providers who assist us in operating our platform, including:

  • Supabase (authentication and database services)
  • Stripe (payment processing)
  • Resend (email delivery)
  • Google Analytics (usage analytics)

We do not sell, rent, or share personal data with third parties for marketing or advertising purposes without your explicit consent.

Google user data is shared only with our authentication provider (Supabase) as necessary for login functionality. We do not share Google user data with any other third parties.

4. Data Storage and Protection

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. This includes:

  • Encryption of data in transit and at rest
  • Secure hosting infrastructure
  • Regular security audits and updates
  • Access controls and employee training

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention and Deletion

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Account data is typically retained while your account is active and for a reasonable period thereafter for backup and legal purposes.

Google User Data Retention

Google user data (email and name) is retained as part of your account information and follows the same retention policies as other account data.

Data Deletion Process

You have the right to request deletion of your personal data. To request data deletion:

  1. Contact us at ron@iepair.com with your account email address
  2. Include "Data Deletion Request" in the subject line
  3. Provide verification of your identity (such as account details)
  4. We will process your request within 30 days and confirm deletion

Note that some data may be retained in backups for up to 90 days after deletion, or longer if required by law.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete information
  • Request deletion of your data (as described above)
  • Object to or restrict certain processing activities
  • Data portability (receive your data in a structured format)

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at ron@iepair.com.